Simplify and add less work
We have a different view. Everyone is in the business of designing customer and work experiences.
Everything we do in life involves four essential steps. In a sentence each, what is the result you need to achieve, why this result at this time, the standard for the result, the standard for the experience of achieving the result and the process to be use to achieve the result to the standard. The process of simplifying and add less work.
The main reason for using this approach is to spend to two per cent or less of your time managing drama, being frustrated or confused, redoing your work. So that when your work is done there is a surplus of creative energy. Creative energy being the curiosity to wonder where to advance your standards and the patience to change or design a process that makes the new standard possible. If you do not advance your standards it is only a matter of time before the customer and work experiences you build become irrelevant to your customers and people.
We think that the days you get to take care of your customer and leave them in a better state then before meeting are the best days and that this is the essence of any wonderful relationship. Delivering experiences people look forward to repeating requires a solid process and seamless access to information in a manner that does not interrupt a person's creative thought or work, so they spend the least amount of time possible doing unnecessary work.
Taking care of anything requires finding the information you need, when you need it without having to think about where to look for it, so you can stay in the moment and be at one with your work. To us the reason for this approach is delivering excellence is the customer we serve. We design information systems to help people understand what to do, rather then decided what to do because excellence is a process not a result.
We do not design information database to control people or things, to be used to cover your butt, or to access endless amounts of data, for no particular reason... we design information database for people to collaborate by sharing only the essential information relevant to the ideal process for achieving excellence. To us the purpose in doing any work is to practice being a decide person, leaving what you come into contact with in better condition then before meeting. This is the purpose that guides our information databases design, so work can be a process for celebrating relationships.
Everyone at We Found It